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Terms & Conditions

RETURNS

If you are not completely satisfied with your purchase, we are glad to offer you and exchange or the possibility to return the product with a refund of the purchase price. 

All returns must be pre-approved. Before returning an item please call +41 (0)76 315 9193  or contact us unter shop@viviangraf.com to notify us of the item you wish to return and the reason for return.

Items must be returned within 7 days of purchase in their original unused, unwashed condition with all Vivian Graf and/or Designer Hangtags attached. For online orders items must be shipped within 5 business days or receipt. We request the right to reserve proof o shipment date. Customers are responsible for the cost of al return shipment. We highly recommend that you insure all packages, as a full credit will only be issued if the package is not lost or stolen.

DELIVERY WITHIN SWITZERLAND

Shipping within Switzerland is free unless otherwise stated.

DELIVERY OUTSIDE OF SWITZERLAND

For deliveries outside of Switzerland we charge a delivery and packaging fee of 15 CHF for a single product orders and for multiple product orders 25 CHF. The fee will apply at checkout. Customs may add an additional duty and tax fee depending on your country of residency.